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Nadine B
Level 1

My DocuSign shows that I do not have any eSignatures in my balance.  I had 12 available; just bought 55 more and it still shows zero.  Is anyone else having this problem or does anyone know a quick solution.

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2 Comments 2
Level 3

It is showing zero for me as well just now.  I have about 40 remaining.  Something must be wrong.  How do we notify them of the problem?

0 Cheers

Having this same problem too -- but also cannot request any new e-signatures, as the window just gets stuck on the "add documents" screen & cannot hit "next." I reported the error via "control+L" but who knows how long this will take to remedy.