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Direct Deposit

When filling out the refund advantage worksheet, I get the following error message: "This ERO is not enrolled to provide direct deposit disbursement"  I contacted refund advantage on January 28 and 29, 2021.  I was referred to intuit.  How do I correct this problem?

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Have you selected your bank and updated your enrollment status? You can look in Tools/Options/Enrollment Options under Pay By Refund, or you can also run the Option Setup Wizard in Help.