Proseries didn't inform me a return was rejected. They said they have no liability in this. What can I do?

[sjrcpa · Accepted solution]

Correct the error(s) and file now.

[Triplet-Mom]

I did that. Any advice on appealing any nonfiling penalties with the IRS?

[sjrcpa]

Expalin waht happened/didn't happen.

[Triplet-Mom]

Even though I had checked efile status, the rejection never showed up on the taxpayer's info until Monday 23rd. I checked all logs and no indication of a rejection that I missed. Proseries says that are not responsible. I have since called IRS efile desk. They said since I corrected it before 10 days, the taxpayer won't be charged a non filing penalty. I am very disappointed in Proseries/Intuit in that they refused to acknowledge that they did anything wrong.

[Just-Lisa-Now-]

Did it still appear in the Pending Tab? You didn't notice that it hadn't been accepted or rejected for a week?

[abctax55]

:+1:

[garman22]

I agree here....I normally start checking 24 hours later. Within 24, I “usually” know.

[sjrcpa]

" the rejection never showed up on the taxpayer's info until Monday 23rd" is different than "Proseries didn't inform me a return was rejected". In ProSeries don't you have to actually request efile acknowledgements? Is it possible you forgot to check for a couple of days?