When the W2 box 10 has an amount over 5000 (say 8000), it does not flow correctly to line 12 of the Form 2441 (Proseries enters an amount of 5000), resulting in no taxable benefit listed on 26 of Form 2441 or line 1e of Form 1040, therefore incorrectly understating taxable income. The way to currently correct for this is to override line 12 of the 2441, but would be best if Proseries could fix this functionality defect.
Investigate the possibility that the W-2 is WRONG! Maximum amount on W-2 is $5,000.
See the 2nd item at https://www.irs.gov/faqs/childcare-credit-other-credits/child-and-dependent-care-credit-flexible-ben...
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