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- Client says they have no marketplace insurance but keep getting error?
Client says they have no marketplace insurance but keep getting error?
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jeanmarc
Level 4
Tuesday
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Client says they have no marketplace insurance and neither do their dependents. I've checked off No Marketplace Insurance Purchased and made sure the ACA Explanation is filled out but it keeps getting rejected for the same reason. Anything else I can do?
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Just-Lisa-Now-
Level 15
Tuesday
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When you attach the explanation file, make sure in the type is Other and description you put ACA Explanation
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BobKamman
Level 15
Tuesday
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Marketplace insurance seems like a great target for identity thieves. Free health care, at least until you get caught. This website tells mostly how to prevent it, but advises those who suspect it happened to contact the Marketplace Call Center.
https://www.healthcare.gov/protect-from-fraud-and-scams/
I wouldn't just tell the clients to go their merry way and not worry about anything because you have an attachment.
