I am trying to modify the body of the email for my client 2020 checklists. Even though I show breaks between paragraphs, when I save the changes it all lumps into one paragraph. It looks unprofessional and is hard to read. Last year it kept the changes I made so I know it's possible.
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Yes, I'm sorry for the frustration. We're using a Microsoft function in their operating system to format that, and have discovered some systems aren't handling the line break as expected. There will be a fix on January 6th with our next update. If time is of the essence and you need to get the letters out before the 6th, email email@example.com and I can walk you through a manual work around (it's technical though.. you'll basically be doing a manual update of a file).