Yes, I'm sorry for the frustration. We're using a Microsoft function in their operating system to format that, and have discovered some systems aren't handling the line break as expected. There will be a fix on January 6th with our next update.   If time is of the essence and you need to get the letters out before the 6th, email proseries_engineering@intuit.com  and I can walk you through a manual work around (it's technical though.. you'll basically be doing a manual update of a file).