cant print return for 2017 .not recognizing my license

[Firstlady69]

my license is not being recognized cant print returns for 2017! Can someone help me. Tech support said they could not help! ;My name is Denise Draper, my email address is [email address removed] . thank you!

[Just-Lisa-Now-]

Tools > License Product   that should pull your license information into the program.

Did you have Basic back in 2017 tax year and now have Professional?  I know theres some glitch in the licensing when you change from Basic to Pro (or vice versa) and try and use prior years.