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can't find a form the program is requesting to efile.

shf1957
Level 7

Have a retired couple in NYC.  At the end of the nys return they did not have any taxable income to report (standard deduction ate it all).   But when i went to efile it states NYC individual was not successfullly converted for electronic filing.  Open the returns and correct the errors...   there is no return showing for NYC.  HELP

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shf1957
Level 7

ALSO when i do a review, error checks there are NONE...  I tried everything...  

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