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Can't access "manage standard letters" in Form 1041

Attorney  CPA
Level 2

I cannot access the "Manage Standard Letters" or the ""Manage Client Specific Letters" in Form 1041 platform. These menu items are greyed out.  

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Attorney  CPA
Level 2

That solved it!  Thank you... that was amazing  I opened the return, then accessed the State return, then closed the client from the State return (don't go back to Federal)  Then re-opened the return and was able to access the letters.

 

 

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2 Comments 2
Just-Lisa-Now-
Level 15
Level 15

Theres some weird letter glitch, either switch over to the state return, then go back to the fed, or save and exit then reopen the return and it will be accessible.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Attorney  CPA
Level 2

That solved it!  Thank you... that was amazing  I opened the return, then accessed the State return, then closed the client from the State return (don't go back to Federal)  Then re-opened the return and was able to access the letters.