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    Can Not Find Central Directory

    N411BC
    Level 3
    ‎03-11-2023 02:44 PM

    If you are trying to import scanned documents and get this error message ("Can Not Find Central Directory")  review your original scanned documents and remove any documents that are excessively grey then rescan and submit.

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    1 Comment 1
    IntuitEric
    Employee
    Employee
    ‎04-14-2023 12:03 PM

    From the wording, it sounds like the scanned document is too dark.  Please  review your scanner's instructions to lighten the scanned image.  Then rescan the document.

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