Can i merge two customer accounts to one customer account?

[janet_grossman]

I purchased proseries under two different user ids., Can I merge my customer accounts so i can transfer data files from one year to the next?

[Just-Lisa-Now-]

You mean you have 2 separate login IDs?   You only have 1 customer license number though, right?  

[janet_grossman]

2 separate login IDs. probably each has its own customer license also since I purchased 2017 and earlier years from Proseries and 2018 from Intuit Employee Purchase plan

[janet_grossman]

2 separate log in IDS and 2 customer numbers most likely. 2018 was purchased from Intuit employee purchase plan. Prior years were directly from Proseries. Can I merge to 2017 user ID and customer account number?

[Just-Lisa-Now-]

seems like you could still transfer client files in, regardless of the license or user ID...open 2018 and choose Transfer and choose the directory of the 2017 client files....

[George4Tacks · Accepted solution]

You should contact customer service when they are open. https://accountants-community.intuit.com/articles/1617365-intuit-proconnect-proseries-hours-of-opera...

[Mt-Juliet--CPA]

Have Customer Service Work with you on it

[abctax55]

"..2018 was purchased from Intuit employee purchase plan."

Off topic, but I'd really like to know *what* this is.  Paging our favorite pirate

[abctax55]

@Ashley at Intuit (aka Henry Jr)
My curiosity has been aroused...what is this employee purchase plan?

[janet_grossman]

I work for TurboTax. They give great employee discounts if you want to purchase Proseries

[itonewbie]

Ic. Moonlighting is encouraged.

[Fahad]

Just wanted to see if you were able to solve your issue. I have the same situation.