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611718883
Level 1
05-02-2021
09:42 PM
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I could sign in (probably 40 times Friday at 3 minutes to the log-in) and Saturday it was compelled to show me a blank sign in screen. I have Win10 through an HP desktop about 2 years old with no peripherals other than an Epson printer/scanner/fax. No changes were instituted by me knowingly overnight. After researching yesterday and today, I made the change to the config.sys file suggested in an 11-29-20 post to both Basic and Pro to no avail. 2018 and 2019 allow sign ins. I have gone through all the tools, updates, fixes, etc and still dead in the water. Time to call support I suppose.
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George4Tacks
Level 15
05-03-2021
09:41 AM
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Make sure you call the correct support - You indicated ProConnect (Tax), but I think you are using ProSeries
Answers are easy. Questions are hard!
