Action Required: Update Software on Prior Years

[gammoncs]

I did not see an answer to my question so I will ask it here.  I got the email about making sure that all of my Intuit software versions all the way back to 2016 had a valid version installed.  Per the instructions, I started with my 2022 software, launched the software, checked the version and updated it if needed.  This process worked until I got to my 2019 software.  This software would not launch.  In other words, I would get the Intuit logo screen that showed what year software I was trying to launch but I would never get the sign on screen.  I have the same issue with my 2018, 2017, and 2016 software versions.  Is this normal or is there something else that I need to do.  Granted, there is not a big possibility that I will need these past years but I would like to be able to launch these older version if needed.  According to the email, I have until 01/2024 to get valid versions loaded so I wanted to get this resolved now before tax season starts getting wound up.

Thanks.

Danny Gammon

[TaxMom12]

I'm experiencing the same problem with Lacerte 2016 & 2017. It is not launching the sign in screen. I hope someone from Intuit responds to this thread. 

[jeffmcpa2010 · Accepted solution]

You can update without launching. Then possibly it will open.

Go to the windows app list.

Scroll down to Proseries 2019 and click which should bring up a subscreen with several options

click on "Proseries Update"

That might work.

[gammoncs]

Yes this worked.  I was able to update each of the four years/versions that I was having a problem with and after the update completed, I was able to launch each of these years/versions.  Thank you for your response.

Danny Gammon