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- unable to purchase credits
unable to purchase credits
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Sylvia99
Level 1
03-07-2021
05:14 PM
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I am trying to purchase more returns and I am getting the following message after I click on "buy more returns"
We were unable to load your purchase information Please contact us during our support hours to continue with your online purchase.
I very much need to print these taxes tonight.
Please any help would be appreciated.
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itonewbie
Level 15
03-07-2021
05:44 PM
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Did you check that your credit card details are correct? If so, I'm afraid you'd need to wait until they open in the morning tomorrow.
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Still an AllStar
Still an AllStar
Sylvia99
Level 1
03-08-2021
06:17 AM
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Thanks, yes I had checked that. I was able to purchase last week, but then the sales department made a correction to my pricing. Since then I have not been able to purchase.
Unfortunately, I did not notice that the support hours are listed in pacific time. Extra bummed about that.
