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- The client has tried to Docusign twice but has not passed authentication. What could cause this problem and how can we resolve it?
The client has tried to Docusign twice but has not passed authentication. What could cause this problem and how can we resolve it?
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andrewbarker
Level 1
04-12-2023
10:09 AM
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1 Comment 1
IntuitCharlene
Moderator
04-13-2023
12:34 PM
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If the taxpayer is a returning client there are new authentication methods that don't use the knowledge based authentication.
See Authentication methods for eSignature in ProConnect for steps on how to send an access code instead.
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