Live chat with Proconnect Tax Online

[The Real Halloween]

Hi,

I tried to have a live chat via PTO Digital Assistant but it seems it has been disconnected.  Is that correct?

[CAF1]

It seems so. I have been trying for a couple days and just get a perpetual "Connecting you to a Digital Assistant..." pop up. I'm not sure how to get assistance at this point.

Edit: I called technical support and it looks like my browser (Safari) is not the best browser. They recommend Chrome.

[The Real Halloween]

CAF1,

FYI, I am using Chrome and still cannot do a live chat.  May I know what number that you called and they have a person to talk to?  Thanks for your reply.

[sjrcpa]

In the beginning, live chat was the only support option for PTO as it was called then.

[George4Tacks]

The phone number is in

https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...

[Anonymous]

Hi @The Real Halloween & @CAF1 Thanks for the report. It's working for me in Chrome at the moment. Can you try again? Be sure you're using chat during our Pacific Time Hours of operation in George's link above. Keep me updated. 
*****
See what's trending in ProConnect Hot Topics 

[The Real Halloween]

Hi,

I am trying to get some help but still cannot connect as follows:

ProConnect Tax Digital Assistant
Sorry, I'm not able to set up a callback or a chat at the moment.

ProConnect Tax phone numbers & hours of operation
Ask the community
Ask a different question

[Anonymous · Accepted solution]

Thanks for the update @The Real Halloween. Are you on Chrome? If so- try clearing cache and cookies. Launch the ProConnect Assistant again, if you get the same message, please take a screenshot and share it on this thread. Here's how you can Use Snipping Tool on Windows. Keep me updated! 

[George4Tacks]

All of the ways, including the phone number were in the link I posted earlier. You should bookmark it so you can refer to it. I just connect via digital assistant.  The phone # and hours are in this link. 

https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...

[Teddy-V]

I had the same problem. I followed your instructions to clear cache and relaunch. Here is the result:

[The Real Halloween]

Clearing cache and cookies work but it did not remove previous chats.  Previous chats are still in the digital box assistant box.  Thank you.