idawkrizman
Level 3
02-05-2023
07:58 AM
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I have attempted to create the 2022 returns and a few worked then everything stopped. I can no longer create new returns and it is expecting me to copy over all the details and I lost all personalization in my questions link documents. Any ideas why?
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George4Tacks
Level 15
02-06-2023
09:49 AM
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a) Review the 2021 return to see if it is processing correctly.
b) try again
c) if it fails - is 2021 locked? If so, unlock it and
d) try again
e) if this still fails, contact support via phone or chat
Answers are easy. Questions are hard!
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idawkrizman
Level 3
02-05-2023
04:32 PM
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This is all I see. No restrictions on the account. No problems filing in 2021, very simple return.
George4Tacks
Level 15
02-06-2023
09:49 AM
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a) Review the 2021 return to see if it is processing correctly.
b) try again
c) if it fails - is 2021 locked? If so, unlock it and
d) try again
e) if this still fails, contact support via phone or chat
Answers are easy. Questions are hard!