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- Re: Failed to load Firm Information error message
Failed to load Firm Information error message
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kgilbert
Level 1
03-06-2021
09:00 AM
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This is my second year using Proconnect. I received an EFIN last year that was verified by the Proconnect system. This year, the system is telling me in my Firm Information section that my EFIN Verification is not verified. After updating my Firm Information and clicking on Verify EFIN to e-file, I am prompt with the "Failed to load Firm Information" error message. Please advise on why the system is failing to load my firm information. There weren't any changes YoY with my firm's information.
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1 Comment 1
itonewbie
Level 15
03-06-2021
10:28 AM
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You have mistake this Community for Intuit Support, which it is not. This place is fielded by your peers, who are tax pros using Intuit's professional tax programs and volunteer their time here. If there has been no change to your firm info, including the address, you'll need to contact Intuit Support to resolve the problem you have.
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