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- Re: Does Esignature issue "We were unable to find your name in the public information database....cannot access esignature documents". This is a first time filer. How to fix?
Does Esignature issue "We were unable to find your name in the public information database....cannot access esignature documents". This is a first time filer. How to fix?
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kjm6721
Level 1
04-01-2022
12:52 PM
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sjrcpa
Level 15
04-01-2022
05:16 PM
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I don't think you can. E Signature requires Knowledge Based Authentication (KBA).
If your client is not in the database they can't authenticate him or her.
Are you using their legal name? Might they be a young first time filer?
The more I know, the more I don't know.
