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Tax year 2025 individual e-filing is now open. For resources to help start your tax season check out Hot Topics here.
Tax year 2025 individual e-filing is now open. For resources to help start your tax season check out Hot Topics here.
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KarenDrew
Level 1
yesterday
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I was on Proconnect support for over 30 minutes. I am a new user of Proconnect but we have been with Proseries for over 4 years. I asked her about the suggestions that I was getting and she said she could not give tax advice-I know that and I let her know I was curious to why I was getting certain suggestions. She said ignore them!! I even gave her a reference number and she said thats just the number for the suggestion. I did not even get a survey from her.
For Louisiana state filers--any idea? When a Louisiana retirement income exemption for taxpayers over 65 is claimed, a "name of payer" entry is required. LA-Ref 1585. She told me to enter payer information (I uploaded the 1099R and that info was on the federal return) so I did. When she had me press refresh, it disappeared. Any ideas? Finally, she was obviously frustrated and told me to ignore it.
This was not a good feeling...
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