Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- ProConnect Tax
- :
- ProConnect Tax Discussions
- :
- Intuit Link client login issues
Intuit Link client login issues
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
glt003
Level 1
04-14-2024
04:35 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I use Intuit link to request and share documents with my clients, including their completed tax returns. This year, numerous clients have reported issues logging into Intuit Link, which they don't seem able to resolve themselves but I haven't gotten a clear picture of exactly what the issue is; did anyone else experience this? Is there any instructions I can provide them?
If this continues to be a problem I will really have to reconsider using Proconnect
2 Comments 2
IntuitGabi
Community Manager
04-15-2024
03:20 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Hello @glt003. Here's some articles that could help you and your clients:
How taxpayers can use Intuit Link to send requested documents
Resolving sign-in issues with Intuit Link
Intuit link in ProConnect Tax
glt003
Level 1
04-18-2024
09:25 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
It really doesn't seem to solve my clients' issues. They say they get stuck in a circular loop where they can't update their password. Another client had an issue where it would only send an SMS code to an old phone number she hadn't used in years. How can those issues be resolved?
