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- I am completing my first 990EZ on ProTax Connect. Sometimes when I add information in the Input Return, I don't find it entered next time I log in. Any ideas why?
I am completing my first 990EZ on ProTax Connect. Sometimes when I add information in the Input Return, I don't find it entered next time I log in. Any ideas why?
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juliahar-swbell
Level 1
09-27-2020
08:55 PM
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1 Comment 1
itonewbie
Level 15
09-27-2020
09:02 PM
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There's no particular reason why. It's not supposed to happen. Your entries are continually saved to the cloud but when something goes wrong, you should see a message popping up to tell you there is some sort of connection problem, etc.
To ensure you don't run into problems using PTO, you should use only a PTO-supported browser and preferably in incognito mode.
Before going back into PTO, you may like to do the following:
- Clear cache and cookies (and I'd also do history);
- Restart browser; and
- Restart computer/device.
If this problem persists, send the return to Support from within PTO and give them a call.
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