That can sometimes happen. @mjleecpa If you would like to share more detail then the other users on this site might be able to help.
Otherwise contact Support EITHER https://proconnect.intuit.com/community/proconnect-tax-news-updates/discussion/proconnect-tax-assist... OR https://proconnect.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect-...
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