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- Hello, I am having trouble downloading Return PDF. I kept getting the message saying "AuthenticationFailed INPUT." Please let me know what I can do to download the file.
Hello, I am having trouble downloading Return PDF. I kept getting the message saying "AuthenticationFailed INPUT." Please let me know what I can do to download the file.
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fififlu1111-gma
Level 1
10-10-2020
05:02 AM
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1 Comment 1
itonewbie
Level 15
10-10-2020
05:54 AM
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Just a hunch... Are you a student trying to print a return? If so, you may have signed up for the commercial version of ProConnect Tax, which requires actual purchase of returns for printing or e-filing. ProConnect Tax for Student should be registered under Intuit's Education Program, which is run separately from the commercial program: https://www.intuit.com/partners/education-program/products/proconnect-tax-online/student-signup/
If you are a tax professional and have purchased credits for tax returns, you may like to do the following, which will resolve most problems in PTO:
- Use only PTO-supported browsers;
- Open PTO only in incognito mode;
- Clear all cache and cookies;
- Restart browser;
- Restart machine/device;
- Use another PTO-supported browser if you continue to encounter problems.
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Still an AllStar
Still an AllStar
