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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProConnect Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProConnect Hot Topics.
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- Hello, I am having trouble downloading Return PDF. I kept getting the message saying "AuthenticationFailed INPUT." Please let me know what I can do to download the file.
Hello, I am having trouble downloading Return PDF. I kept getting the message saying "AuthenticationFailed INPUT." Please let me know what I can do to download the file.
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fififlu1111-gma
Level 1
10-10-2020
05:02 AM
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1 Comment 1
itonewbie
Level 15
10-10-2020
05:54 AM
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Just a hunch... Are you a student trying to print a return? If so, you may have signed up for the commercial version of ProConnect Tax, which requires actual purchase of returns for printing or e-filing. ProConnect Tax for Student should be registered under Intuit's Education Program, which is run separately from the commercial program: https://www.intuit.com/partners/education-program/products/proconnect-tax-online/student-signup/
If you are a tax professional and have purchased credits for tax returns, you may like to do the following, which will resolve most problems in PTO:
- Use only PTO-supported browsers;
- Open PTO only in incognito mode;
- Clear all cache and cookies;
- Restart browser;
- Restart machine/device;
- Use another PTO-supported browser if you continue to encounter problems.
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Still an AllStar
Still an AllStar
