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Hello, I am having trouble downloading Return PDF. I kept getting the message saying "AuthenticationFailed INPUT." Please let me know what I can do to download the file.

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1 Comment 1
Level 15

Just a hunch... Are you a student trying to print a return?  If so, you may have signed up for the commercial version of ProConnect Tax, which requires actual purchase of returns for printing or e-filing.  ProConnect Tax for Student should be registered under Intuit's Education Program, which is run separately from the commercial program: https://www.intuit.com/partners/education-program/products/proconnect-tax-online/student-signup/

If you are a tax professional and have purchased credits for tax returns, you may like to do the following, which will resolve most problems in PTO:

  • Use only PTO-supported browsers;
  • Open PTO only in incognito mode;
  • Clear all cache and cookies;
  • Restart browser;
  • Restart machine/device;
  • Use another PTO-supported browser if you continue to encounter problems.
Still an AllStar