Cannot register to webinar

[Sarah Huang]

I am unable to register for any webinar. I entered all the info, but the "Sign me up" button is still grayed out. Can anyone please help? Thank you!

[George4Tacks · Accepted solution]

You are asking other users, so we can't answer how ProConnect don't work right! Try https://www.cpaacademy.org/s/globalsearch?searchKey=Live%20Webinars&price=FREE&irsCe=true as they may have that same course offered through them. 

Here is the current ProConnect offerings there https://www.cpaacademy.org/s/globalsearch?search=proconnect

[Sarah Huang]

Hi George,

I did clicked on the link, but it round back to register link. And I am still unable to access the webinar. I am not sure who to contact to in order to fix this issue.

[George4Tacks]

which seminar? 

 Contact support.

https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...

[Sarah Huang]

This one was resolved! 

The problem was the PTIN. Because the system automatically populated the PTIN after I entered my info, I thought the system remembered me. I didn't check if that was correct. With Kathi's message, I paid attention to it and saw the PTIN was incorrect. After I corrected it, I could register. 

[Kathi_at_Intuit]

Hi @Sarah Huang  Thanks for letting us know that this is resolved and what fixed it for you! We appreciate you taking the time to do so, as this may help someone else that is having the same issue.

[George4Tacks]

I think I now recall encountering this problem. When you get to this stage and click Yes - IRS CE credit it presents

Notice that it has P12345678. Of course you enter your PTIN 93685877 and you get to where you were. Seems reasonable to enter the NUMBER since it asked for the NUMBER. It should have a bit more information when you hit the black circled ?

It should add - BE SURE TO ALSO ENTER THE P at the beginning of your PTIN number.

[Kathi_at_Intuit]

Hi @George4Tacks Thanks for the added information and screenshots. We appreciate you  taking the time to make the process better. We have given your suggestion to the Training department.