Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- ProConnect Tax
- :
- ProConnect Tax Discussions
- :
- Anyone Else Having Trouble Getting E-Signatures on Form 8879?
Anyone Else Having Trouble Getting E-Signatures on Form 8879?
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
ProfessorM
Level 2
04-10-2022
11:09 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I am trying to obtain client signatures on Form 8879 using DocuSign in Proconnect Tax Online. But when I try to do so, I get the following message:
- Filename contains invalid characters. Only the following characters are supported: a-z, A-Z, 0-9, !@#$%^&*.-_|. Please update filename and try again.
I have never encountered this issue before. Anyone else having this problem? Seems like a software glitch.
Thanks.
Bruce
Labels
1 Comment 1
ProfessorM
Level 2
04-10-2022
11:43 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Update: the issue seems to have resolved itself. And if you find yourself unable to send requests for e-signature, you can bypass the problem I described by clicking on "1-Click Request" instead of "Start a Request."
