ProfessorM
Level 2
04-10-2022
11:09 AM
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I am trying to obtain client signatures on Form 8879 using DocuSign in Proconnect Tax Online. But when I try to do so, I get the following message:
- Filename contains invalid characters. Only the following characters are supported: a-z, A-Z, 0-9, !@#$%^&*.-_|. Please update filename and try again.
I have never encountered this issue before. Anyone else having this problem? Seems like a software glitch.
Thanks.
Bruce
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ProfessorM
Level 2
04-10-2022
11:43 AM
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Update: the issue seems to have resolved itself. And if you find yourself unable to send requests for e-signature, you can bypass the problem I described by clicking on "1-Click Request" instead of "Start a Request."
