I really hope this helps other users, I've been calling since Nov 2024 on this. There is a new update process for 2024 and their messaging on the support line is terrible. They tell you that you'll be notified once an update is available, and the "greyed out" Lacerte updates from the tools menu is not a problem because they will be applied automatically.
Right now the problem is that the automatic update process will not run unless you login to each workstation as an admin user. Once you login to windows as an admin user, you can manually start the updates by going to Tools, Lacerte Updates. I have reported this issue to Lacerte support, but was told my network settings must be incorrect. Unfortunately, the representative could not provide guidance on which settings to review or change.
I really hope the developers recognize this issue and program the new automatic updates feature to behave more like the update scheduler used in prior years. Previously it would pull updates when scheduled, notify each user when an update was available, then prompt for admin credentials to install the update. BRING THIS BACK or give us guidance on setting network permissions to enable background update checking for users without admin privileges !
