Urgent: Says return is currently read-only, in use by user, but it is not in use

[bjscheel]

One of our users is trying to work on a return that is due today.  It tells her (and me too), that it is currently in use by her.  She cannot get into it without it being read only.  We can't copy it.  She has closed and opened the program again.  She can open other returns, but not that one.

[TaxGuyBill · Accepted solution]

Reboot the computer.  If your program is on a network, reboot all computers.

If rebooting doesn't fix it, or if it fixes it but then happens again, it could be something else, such as the anti-virus program scanning it.  This link is for ProSeries for a similar problem, but likely applies to Lacerte as well.

https://proconnect.intuit.com/community/tax-return/help/server-busy-this-action-cannot-be-completed-...

[bjscheel]

It was either that or an issue with her connection to the network.  After reboot, it said the path to our data did not exist.  She had a red X on our network drive but after clicking in it looking for the data path it went away and she is back to normal.

[Drphibes]

We are having issues with a NAS storage drive for Lacerte client files that is similar.  Have established it is a Win 10 issue but just reboot the computer 1 x to make it go away for the day.  No time to diagnose it now as long as we can work around it.