UPDATING ISSUES

[Thetaxlady123]

I am having a terrible time with the new uipdate procedure.  The updates are automatically downloaded, but then you have to install them.  When I install them, it takes forever for the program to come back.  I get "greyed" out and have to wait until it turns black to work.  Sometimes, the recent update information screen pops up, I think because that is in the background it is adding to the time for the program to recover.  I have wasted endless amounts of time waiting for the program to respond. Is any one else having this problem or is there a solution?  I called support yesterday, but they had no answers.

[Karl]

That sounds to me like an issue with your computer processing speeds. I would recommend finding an IT person to come in person or to remote in to run some diagnostics.

FWIW, I run Lacerte hosted on RightWorks. Updates get auto-installed around 11p/midnight PST. I only get closed out of the program for max five minutes, usually less than 1 minute.  Some people don't like it, but it's worked great for my firm, so it's been worth the money.

[Cheryl R]

I had to turn off auto updates.  You just have to remember to do them yourself.  With Auto Updates on I had to uninstall and re-install the program to get the program to update.  This way you could be in charge of when the updates happen.

[SusanBradley]

What's the RAM on your computer, CPU processor and do you have Windows 10 or 11?

[TaxPro-1]

Other than having to remember to do the updates, has anyone found any negatives to turning off auto-updates. I imagine the person running the efiling process would benefit from immediate updates, but luckily for me, I don't handle those.