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Issues with new update and Lacerte support
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T in Arl
Level 2
08-10-2024
01:59 PM
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Is anyone else having issues with the new update from 8/9/2024 that is supposed to fix the 8/8/24 screwup? My update has been running for almost 4 hours now and appears to be hung up and nothing has loaded. Online support does not have updates as an option and is useless as is phone- since you can't leave a message anymore. I sent a service ticket but who knows how long that might take, Any input would be helpful.
Thanks in advance.
2 Comments 2
George4Tacks
Level 15
08-11-2024
07:21 AM
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Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... Use the FORCE option
Answers are easy. Questions are hard!
T in Arl
Level 2
08-11-2024
12:31 PM
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thank you, It finally loaded . my IT people said the download should have not taken that long and figured there may have been some type of interruption that caused the issue
