2018 Software Download

[kgreen8393]

Has anyone tried to download 2018 Lacerte software yet?  Its listed on the website but when I try to download I get the following message "Setup is unable to find the required files for installation".  Why would they show it available for download on the website if it is not yet ready?

[AshleyatIntuit]

@IntuitAlicia

[AshleyatIntuit]

Let me see if I can get you information/help.

[larrygrussell1]

Me too:  Today 11/7/2018 at 11:00 AM PST "Setup is unable to find the required files for installation".

[AshleyatIntuit]

Can you try this to see if this resolves? https://accountants-community.intuit.com/articles/1609124-error-installing-lacerte-setup-is-unable-t...

[AshleyatIntuit]

THANK YOU for coming back to clarify, i will adjust your comment to be an "answer" so other users can find this too! :+1:

[kgreen8393 · Accepted solution]

I was on with Lacerte support and the issue relates to the tax planner.  The 2018 tax planner is not in the download available.  However, if you have the box checked to download the tax planner (which was automatically checked for me) then you get the message that setup is unable to find the required files.  I went through Websetup again and unchecked the tax planner box and the program appears to be appropriately installing now.

[larrygrussell1]

This worked for me too BUT YOU MUST CLICK "CUSTOM SETUP" AND THEN UNCHECK 2018 LACERTE TAX PLANNER.  Then clicking Next will work and you will shortly begin downloading / installing.

[kgreen8393]

That is correct, I was doing a Custom Install.

[larrygrussell1]

Thank you kgreen8393!  Most excellent!  - Larry