Welcome back! Ask questions, get answers, and join our large community of tax professionals.
  • Products
  • Workflow Tools
  • Learn & Support
  • Sign In
  • Products
  • Workflow Tools
  • Contact Us
  • Sign In
  • Learn & Support
    • Created with Sketch. See what's trending for the upcoming tax season. View Lacerte Hot Topics.
    Created with Sketch. See what's trending for the upcoming tax season. View Lacerte Hot Topics.
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 

    System down

    LK1950
    Level 1
    ‎04-28-2020 07:13 AM

    Trying to download Lacerte years onto a new computer. Install package is successfully downloaded, but when I'm prompted to log in to access my PREP file, I am getting a message that says "the system is currently down". Has been going on for 24 hours. Have restarted the computer several times, installed and and deleted install packages. Any help?

    0 Cheers

    This discussion has been locked. No new contributions can be made. You may start a new discussion here

    3 Comments 3
    George4Tacks
    Level 15
    ‎04-28-2020 09:39 AM

    It could be an antivirus issue, so maybe disable AV checking. https://proconnect.intuit.com/community/help-articles/help/installing-lacerte-on-a-new-computer-stan...

     


    Answers are easy. Questions are hard!
    0 Cheers
    LK1950
    Level 1
    ‎04-28-2020 10:29 AM

    I disabled antivirus and did a restart.. still receiving the same message

    0 Cheers
    George4Tacks
    Level 15
    ‎04-28-2020 11:47 AM

    call support. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-lacerte-for-help/00/4691

     


    Answers are easy. Questions are hard!
    0 Cheers
    Intuit Lacerte Tax
    Intuit ProConnect Tax
    Intuit ProSeries Tax
    Additional Accounting Solutions
    Tax Pro Center
    Tax Practice Resources
    Call sales: 844-877-9422
    Sitemap

    ©1997-2024 Intuit, Inc. All rights reserved.

    Intuit, QuickBooks, QB, TurboTax, and Mint are registered trademarks of Intuit, Inc. Terms and conditions, features, support, pricing and service options subject to change without notice.

    By accessing and using this page you agree to the Terms and Conditions.

    About Cookies | Manage Cookies
    Legal Privacy Security