LK1950
Level 1
04-28-2020
07:13 AM
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Trying to download Lacerte years onto a new computer. Install package is successfully downloaded, but when I'm prompted to log in to access my PREP file, I am getting a message that says "the system is currently down". Has been going on for 24 hours. Have restarted the computer several times, installed and and deleted install packages. Any help?
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George4Tacks
Level 15
04-28-2020
09:39 AM
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It could be an antivirus issue, so maybe disable AV checking. https://proconnect.intuit.com/community/help-articles/help/installing-lacerte-on-a-new-computer-stan...
Answers are easy. Questions are hard!
LK1950
Level 1
04-28-2020
10:29 AM
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I disabled antivirus and did a restart.. still receiving the same message
George4Tacks
Level 15
04-28-2020
11:47 AM
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call support. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-lacerte-for-help/00/4691
Answers are easy. Questions are hard!
