Why is Screen 1. Client Info is greyed out on all Fiduciary clients?

[George4Tacks]

That sounds like a bad install. Run 2019 Lacerte Web Setup

1. Close all opened programs.
2. Click on Start.
3. Click on Programs.
4. Select the Lacerte folder.
5. Double-click on the Lacerte Web Setup for the the tax year you want to update. (For the 2019 Lacerte Tax program, double-click on 2019 Lacerte Web Setup.)
6. Click Next on the Welcome window.

[pgbcpa]

Trying to respond to George4Tacks.

Sorry can't follow. I'm on Windows 10. What is Start? What is Windows? etc.. 

I can navigate to the Lacerte folder and 2019 but don't see "Lacerte Web Setup" -- maybe I'm on the wrong forum. I just want to do taxes 😞

[sjrcpa]

Start is the thing at the bottom left of your screen.

[pgbcpa]

None of those steps appear to be on my computer except "Start". I was able to reinstall the program and still having the same problem.

Is there a way to get help from Intuit? 

[sjrcpa]

You can call Support.

[George4Tacks]

Press the  Windows key (AKA start)

Type "2019 Lacerte Web Setup"

Hit Enter

That will start the install.