That sounds like a bad install. Run 2019 Lacerte Web Setup

1. Close all opened programs.
2. Click on Start.
3. Click on Programs.
4. Select the Lacerte folder.
5. Double-click on the Lacerte Web Setup for the the tax year you want to update. (For the 2019 Lacerte Tax program, double-click on 2019 Lacerte Web Setup.)
6. Click Next on the Welcome window.