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Problems with Kaspersky anti-virus software

lyleKS
Level 3

Has anyone been having troubles with Lacerte working with Kaspersky anti-virus software?  I've used Kaspersky for 15+ years without any compatibility problems, but just these past few weeks Kaspersky won't let the communications manager work in Lacerte.  This is happening on 2019 - 2021 Lacerte but not earlier.  Lacerte support says to set Kaspersky so it accepts Lacerte, but it seems strange this is just now happening.

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Accepted Solutions
Drphibes
Level 7

Here you go with a solution:

https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/kaspersky-deleting-commgr...

 

Actually had to do the same thing with 2021 also.  Pain in the ...

View solution in original post

4 Comments 4
George4Tacks
Level 15

There have been many users with that problem. 

https://proconnect.intuit.com/support/en-us/help-search?filter=Lacerte+Tax&filter=Lacerte+Tax+Planne...

 


Answers are easy. Questions are hard!
BUCKB
Level 1

Along the same line - has anyone had any problems with QuickBooks version 2022 - the program says it has lost connection (with the server) and then aborts the program and we have to log back in.  Just started the last 2 weeks.  It aborts about every 10 Minutes!!

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BobKamman
Level 15

Personally, I wouldn't buy software from a Russian who trained with the KGB.  But we live in a free country.  Still. I think.  

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Drphibes
Level 7

Here you go with a solution:

https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/kaspersky-deleting-commgr...

 

Actually had to do the same thing with 2021 also.  Pain in the ...