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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
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- Re: New User - unable to create
New User - unable to create
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dnewton72
Level 2
01-11-2021
09:52 AM
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Good morning!
I am the primary Admin on the account, I have been unable to set up a new employee. The invitation request will not complete. I continue to receive the error "Unfortunately our systems are currently experiencing some issues. Please try again later." I have been attempting to set the employee up since last week.
Any assistance is appreciated!!
Dawn
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George4Tacks
Level 15
01-11-2021
11:35 AM
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I assume you followed the instructions here: https://proconnect.intuit.com/community/manage-access/help/manage-users-for-lacerte/00/4897
Have you set yourself up as administrator?
If you continue to have a problem, you will need to contact support https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691
Answers are easy. Questions are hard!
