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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
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New User - unable to create
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dnewton72
Level 2
01-11-2021
09:52 AM
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Good morning!
I am the primary Admin on the account, I have been unable to set up a new employee. The invitation request will not complete. I continue to receive the error "Unfortunately our systems are currently experiencing some issues. Please try again later." I have been attempting to set the employee up since last week.
Any assistance is appreciated!!
Dawn
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George4Tacks
Level 15
01-11-2021
11:35 AM
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I assume you followed the instructions here: https://proconnect.intuit.com/community/manage-access/help/manage-users-for-lacerte/00/4897
Have you set yourself up as administrator?
If you continue to have a problem, you will need to contact support https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691
Answers are easy. Questions are hard!
