I assume you followed the instructions here: https://proconnect.intuit.com/community/manage-access/help/manage-users-for-lacerte/00/4897
Have you set yourself up as administrator?
If you continue to have a problem, you will need to contact support https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691
Answers are easy. Questions are hard!
