Welcome back! Ask questions, get answers, and join our large community of tax professionals.
  • Sign In
  • Created with Sketch. We apologize for the inconvenience: Our community is currently in read-only mode while we perform essential maintenance. Some features may be temporarily unavailable. We’re working hard to restore full access as quickly as possible.
    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Login credentials for TY2021 and prior

    BON
    Level 3

    I can not login to prior tax years 2021,2020 etc..  It gives me an error message  Unable to validate your online credentials.  How can I get this resolved?   

    Thank You 

    0 Cheers

    This discussion has been locked. No new contributions can be made. You may start a new discussion here

    1 Best Answer

    Accepted Solutions
    abctax55
    Level 15

    There was a requirement to update prior years BY 12.31.23. 

    I think your option is to now re-,install the software. Use the The Tax Hub  or WebSetup & force install if necessary

    And, no you won't lose your data. But I always make sure I have a fresh backup. Since you can't open the program tho, use the Tool Hub to do it. Or, just copy the 'x'data files to a flash drive. idata = individual, p=partnership....

    HumanKind... Be Both

    View solution in original post

    12 Comments 12
    abctax55
    Level 15

    There was a requirement to update prior years BY 12.31.23. 

    I think your option is to now re-,install the software. Use the The Tax Hub  or WebSetup & force install if necessary

    And, no you won't lose your data. But I always make sure I have a fresh backup. Since you can't open the program tho, use the Tool Hub to do it. Or, just copy the 'x'data files to a flash drive. idata = individual, p=partnership....

    HumanKind... Be Both
    BON
    Level 3

    Thank You

    I did receive the memo to update, however, I missed the 2016-2022 and only updated 2022.  Thank you for your quick response.  I have updated all the years and all is well.

    Have a Great Day

    abctax55
    Level 15

    YVW....

    I scrambled on New Year's Eve to get all mine (multiple years/multiple computers) updated.  It was a great way to spend the day 😉

    HumanKind... Be Both
    Jenn
    Level 2

    This obviously didn't work.  I updated everyone's computer & one workstation (so far, and who was in the program previously) isn't working.  This is ridiculous that I have to keep reinstalling this program.

    0 Cheers
    abctax55
    Level 15

    The extra step wasn't necessary if the update was done prior to the 12.31.23 deadline.  Numerous notices were pushed out by Intuit; there were numerous posting about it in this forum,

    You only have to reinstall once per workstation.

    HumanKind... Be Both
    0 Cheers
    Jenn
    Level 2

    I did do it prior to 12/31.  This program this year has been giving us a hard time on a few other things as well.  Very sensitive this year.

    0 Cheers
    abctax55
    Level 15

    I agree, 2023 is more temperamental than ever before.  And I hate to say how many decades I've used it.

    HumanKind... Be Both
    0 Cheers
    Jenn
    Level 2

    Us too!  TOO LONG

    0 Cheers
    Intuit_Ruben
    Level 5

    @BON  

    Hello! Please try the steps on this link and let me know if that helps. Thanks! 

     

    https://accountants.intuit.com/community/lacerte-tax-news-updates/discussion/action-required-securit... 

     

    0 Cheers
    PdxKeno
    Level 2

    We have the same problem with logging into 2020 tax software even though we made certain that all workstations logged in prior to the December deadlline.

    To require us to reinstall in the middle of tax season (which always causes our individual user options to have to be reprogrammed) is just not acceptable.

    0 Cheers
    Jenn
    Level 2

    100% totally agree with you.  Unacceptable 

    0 Cheers
    abctax55
    Level 15

    Make a copy of your 'Option23' & 'Setup23' folder once you have everything set the way you prefer.   Put that copy somewhere safe (I keep them on a 'dedicated flash drive'.

    Then copy/paste when Lacerte changes things with an update or reinstall.   

    I know, I know... it shouldn't be necessary.  But it's a relatively simple solution.

    HumanKind... Be Both
    0 Cheers