Lacerte Program Error ITIN

[Drphibes]

I have a client who has a spouse who just obtained her ITIN.  I have seen the letter from the IRS.  However, once entered, Lacerte is giving an  error of invalid SS or ITIN.  here is what I get pressing F1 in the program:

The valid range for an Individual Taxpayer Identification Number are as follows: 900-70-0000 through 999-88-9999, 900-90-0000 through 999-92-9999, and 900-94-0000 through 999-99-9999. .The valid range for the ITIN "Area" (the first three number's) is 900 through 999. The valid range for the ITIN "Group" (the second two number's) is 70 through 88, 90 through 92, and 94 or above. The valid range for the ITIN "Serial" (the last four number's) is 0000 through 9999.

This is incorrect per the IRS.  There is a group of 50 to 65 missing in the program for the middle 2 digits of the ITIN.  Lacerte needs to update the program.  Have State returns to e-file.

[sewcpa]

In ProSeries we are able to "uncheck" the Intuit error checking and send the returns to IRS anyway.

Will that work in Lacerte?

[For us it is last step before sending the efile from EFILE database]

[Drphibes]

Yes, that option is available for some things.  I'll try it.

[Drphibes]

Well, so much for that idea.  The e-file will not proceed despite crossing out the diagnostic error without the Federal error being fixed as a copy of the Federal return has to accompany the State one I am e-filing.  The problem the client is living in Japan and I'm not.  Intuit needs to fix this.  No reply yet from the service request sent 4 days ago.  Sad now...

[Drphibes]

Finally received a response to the same Q in this post.  Please read the Q I posted then read their response.  Here was the response (complete crap):

Thank you for contacting Lacerte Email Support. The ITIN (Individual Taxpayer Identification Number) is given to a taxpayer who can't get a Social Security Number. This number is entered Per Client File, and can be changed in the Social Security # entry on screen 1. If you are referring to the EFIN (Electronic Filing Identification Number), which is assigned to the Preparer or Firm, this is assigned via the PREP file. If you need to update the EFIN, you will need to do so from within the program. In this article, we have instructions on how to update your PREP file from within the program. If you have any issues with this, or does not resolve the issue, please call into our support line (number below) to speak with directly an expert so we can properly troubleshoot and resolve the issue.
 
We appreciate your business. If you need further assistance please submit a new e-case or call 800-933-9999 to speak directly with a support agent.
 
Sincerely,
 
Lacerte Support

[Drphibes]

Now support wants me to send them the IRS evidence on the middle digit ranges.  Frick'n took me 2 seconds to look up.  This bites!

[james2526]

The error occurs because Lacerte's ITIN validation range is outdated and doesn't include the "50-65" group. Confirm the ITIN is valid per the IRS letter, then contact Lacerte support to report the issue and request an update. Meanwhile, manually review entries for accuracy or consider alternative filing methods if urgent.