Lacerte locking up

[lgosnell]

When I am looking at a tax form and click on the green "Statement" next to a particular line, the statement does not come up and then the entire program locks up.

[abctax55]

2019 or 2020?

Try rebooting. 

Try re-installing via WebSetUp

[lgosnell]

It's 2019.  I've rebooted and reinstalled.

[abctax55]

There's something new this year called Lacerte Tools Hub that supposedly works wonders with all sorts of installation issues.  I haven't tried it, as my AV software thinks it has a virus and I haven't worked thru the solution.  

Try it, or call Lacerte support.

OR - as an afterthought, make sure all Win10 updates are current.  I've heard of issues if not.

[User_61]

If all else fails...

Caution: Potentially Heavy Lifting Ahead

Lacerte or DMS Stops Responding or Freezes in Windows 10

The linked ↑ Help Article ↑ comes with this warning which is never a good sign, "Before you begin: Back up your registry before attempting to do anything in it."

[George4Tacks]

My second foot got nailed down when I saw "You may need to create this DWord"

[chvg]

I had the same problem and couldn't get an answer on here.  I finally found the answer so I'm posting here for others to get the issue fixed.  

1. Click on the Worksheet link, press ALT + Space then release both keys.

2. Click Maximize