When I try opening my 2017 intuit professional software I am getting an error that says unable to validate your online credentials. How do I fix this?

[George4Tacks · Accepted solution]

As a Lacertian, I cannot verify the validity of the following ProSeries link https://accountants-community.intuit.com/questions/1825137-proseries-2016-and-2017-unable-to-validat...

[IRonMaN]

Intuit Austin

• Moderator
• Lacerte
• 4 months ago

Unexpected Behavior for Lacerte - Unable to validate your online credentials

Unable to validate your online credentials

Some Lacerte users may experience this error while attempting to login to 2016 or 2017 Lacerte

To resolve this issue please do the following

1. Open File Explorer from the start menu
2. Go to C:\Program Files (x86)\Common Files\Lacerte Shared
3. Run the file WebSetup??.exe (?? = 16 or 17)
4. Follow the steps in the installation wizard 

Repeat the above steps for any Lacerte year affected on the affected workstations

The issue should now be resolved 

[abctax55]

Branching out to Lacerte, are you?

[abctax55]

And who's the a$$ givin' out a no vote ?!?

[scballard]

I don't have Lacerte I hove Proconnect so this is not helping me.

[abctax55]

Yet YOU picked Lacerte as your software.....sorry, the mind reading capability of the volunteers here is only so good and we've all been skipping the latest mind-reading classes cuz it's summer time.

[IRonMaN]

I find that your question is very, very unhelpful.  I am trying to find that button to mark it accordingly.  

[IRonMaN]

Since you did incorrectly click on "Lacerte", maybe I can redeem myself and suggest the following page to avoid such issues in the future:
https://www.internet4classrooms.com/entry_level_pc_mouse.htm

[abctax55]

:laughing:

[George4Tacks]

@scballard Which of the ProConnect products are you using?
ProSeries
Tax Online
Lacerte (Oh, that right you already omitted that)
Intuit stupidly stuck that new product line thingie at the beginning of each of the products just to make life easier for us volunteers. They also modified the forum to make it more difficult for us (and you) to identify the product being used.

[abctax55]

@scballard - Use THIS thread please; there is no need to start another one.
Just edit THIS one so it says PS not Lacerte.

@Ashley at Intuit (aka Henry Jr) - any chance you can help, as scballard doesn't like our answers.  TIA

[BarbB]

Hello i am working to resolve this same problem and not finding the Websetup17.exe in the listed location or on my network drive. Is there another spot this might be?