the 123 Govt Instructions window stopped working for one of our coworkers about a week ago. Window opens but no instruction, although Lacerte help in same windows works.
We tried Lacerte update and APC server reboot to no avail. Any ideas?
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123 Govt Instructions looks to be some variation of a PDF viewer. Does this same coworker have similar issue viewing other PDF documents? Adobe Reader, or whatever your chosen/mandated PDF viewer may need updated.
Does 123 Govt Instructions work in a prior year of Lacerte for this coworker?
This is just a hunch/guess... I have battled many Lacerte demons just not this particular one - yet
This issue exists in Lacerte 2018 also.
Victim uses acrobat reader for PDF which seems to be working outside of lacerte.
Victim! [giggle] Maybe this is a job that requires a Tool?
PDF and Component Repair tools for Lacerte and ProSeries
Speaking of Tool this is must see (if you are not a fan, or not into drumming then skip it)
Wow! Those are some heavy duty tools; unable to run due to no admin rights in APC remote desktop.
I see Lacerte has yet another update - will see if it resolves the Govt Instructions / PDF issue.
Thanks Mr 61
I have Acrobat and that is what opens when I click the Forms Instructions. For the user that does have the ability, try using F1 to see what software is opening the pdf. Possibly that was "adjusted" by a windows update. They are pushing EDGE and Lacerte pushes IE.
Hi guykanon,
Was the issue resolved? One of my coworkers is having the same issue as well.
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