Firm Email Password

[snootsdad]

George4Tacks you answered this once before back in 2019, but I can't not find your answer.  I have had a Firm password for PDF's since 2013 when it started to be an option.  Now I had to move my software to WIN 11 and now the password is missing and I can't update add it.  Any thoughts.

[BobKamman]

If you put an @ in front of the username it may help draw his attention @George4Tacks 

[George4Tacks]

Are you referring to the password that the program sets when you e-mail pdfs? https://proconnect.intuit.com/support/en-us/help-article/data-security/creating-e-mailing-password-p...

[IntuitGabi]

@snootsdad Also, in the article: How to password protect PDFs.... Under the Set Up tab, "Scroll down to the PDF Password Options section" You'll see Firm password and will be able to view or edit. 

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[snootsdad]

@BobKamman, thanks I will re-post and add the @

[snootsdad]

@IntuitGabi 

I had a Win 10 machine and every year since 2013-2022 the Firm Password is there in the box, however I can't edit it in the Win 10 machine.  Had to move to a Win 11 machine and the password is gone and I can't add or edit the field for Firm password!  So your solution did not address my original comments for help!

[snootsdad]

@George4TacksYea this article doesn't help with the "Firm Password".  The password for the client works fine.  But the master "Firm Password" is gone in my WIN 11 machine and I can't get into the field/box to add it back.

[IntuitGabi]

Are you able to reset your password to something new? 
Does it appear blank as it does in the article picture? Thanks for the information. 

[snootsdad]

No can't reset password.  not sure where the article picture you are talking about is?