Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

eSignature issues

pamdory
Level 8

Is anyone having issues with eSignature this afternoon?

It's been working great for me this season, up to this afternoon.  I even sent one this morning after installing today's update.

But now I get as far as the recipients screen and I can't get past it.  The Next button is gray and I cant see anything that it needs.

I pay via REP so it's not that I'm out of signatures.  And my REP account was paid two days ago (ouch).

Any ideas?

 

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

1 Best Answer

Accepted Solutions
pamdory
Level 8

Never mind.

The spouse's email address had a space between the first name and "_" that separates it from the last name.  Took that space out and it worked just fine.

Time for a stronger optical prescription apparently...

View solution in original post

1 Comment 1
pamdory
Level 8

Never mind.

The spouse's email address had a space between the first name and "_" that separates it from the last name.  Took that space out and it worked just fine.

Time for a stronger optical prescription apparently...