EFile Status stuck at "Received at Lacerte" on 2/17/2025

[the_Hube]

I have 2 C Corp returns (year end 11/30/24, so using 2023 program) that were uploaded to e-file on 2/17/2025. Upon upload they showed a status of "Received at Lacerte".

A month later and they still show the same status. I've downloaded acknowledgement statuses, for all clients and for those two specifically, and have tried the E-File/Step 3/E-File Acknowledgement Statuses using both Receive and Update. Nothing works to get a more updated status, and I get an error message if I try to upload again because it is a duplicate of what has already been uploaded.

If I try to print the efile acceptance letter I get an error message that no EF Acceptance was found.

Any suggestions how to resolve this?

Do I need to just print and file a paper copy?

[sjrcpa]

Call Support. They have ways of getting it unstuck.