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Downloading 2020 Lacerte Error browser not supported

TMD376
Level 1

I have been trying to download 2020 and I keep getting an error that says Browser is not supported. I have 2021 no problem I don't understand why I can't get past this. All the issues I saw on this are for logging in. Nothing about downloading. I have a BRAND NEW computer. 

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4 Comments 4
abctax55
Level 15

Congrats on the brand new computer...

Use WebSetUp or ToolHub to install the program.  This resets to the correct browser (as IE is no longer supported).

HumanKind... Be Both
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TMD376
Level 1

I tried using the tool hub I got the same error message

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abctax55
Level 15

Make sure Tool Hub is up-to-date?  I just updated mine.   

HumanKind... Be Both
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TMD376
Level 1

Okay no updates available. 

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